Before you panic, know that help is available. Ivy Tech’s learning platform (IvyLearn, powered by Canvas) has a robust support system. Here is your go-to guide for where to click and who to call when tech trouble strikes.
Stuck on IvyLearn? Here’s Where to Go for Technical Assistance where can you go for technical assistance with ivylearn?
Before you contact support, take a screenshot of the error message or a screen recording of what’s happening. Then, when you open the chat, type: "I need help. I am trying to [submit a quiz / upload a file], and I get error code [X]." This cuts troubleshooting time in half. Before you panic, know that help is available
You might have scrolled past it a hundred times. Inside IvyLearn, look at the left-hand global navigation menu . At the very bottom, above your name, you’ll see a “Help” link. Stuck on IvyLearn