ProServe wasn’t a body shop. It wasn’t a software vendor. It wasn’t the cavalry charging in with shiny new weapons. ProServe was something rarer: it was the diagnostician .

Her name was Mira.

“It’s not a manual,” Mira said. “It’s a playbook . Everything we learned, every decision we made, and why. The first three chapters are your team’s names, not mine. You did this.”