Santander Block Card -

But the story doesn’t end there. A year later, Diego got an email from Santander: “We’ve updated our fraud policies based on customer feedback. You can now verify your identity for card unblocking via video call.”

But Diego hadn’t been in two cities. The first transaction was in Salvador at 10am; the second was an attempted online payment for a flight ticket from São Paulo at 1pm UK time — which he never made. Someone had skimmed his card details at the first ATM. santander block card

Santander had blocked his card to protect him from fraud — but their rigid “branch-only” verification policy for unblocking left a digital nomad effectively cashless abroad. He later tweeted about it, and the tweet went viral with the hashtag #SantanderBlockedMeInBrazil . Within 48 hours, Santander’s social media team DM’d him, apologized, and credited his account £75 for the phone calls. But the story doesn’t end there