The engineer, a woman named Carla, arrived with a van marked “CCTV Drain Surveys.” She explained the process simply: “We send a rod-mounted camera down your drain. It records everything – cracks, blockages, collapses. The video is evidence. No guessing.”
Elena called her insurance, but they said shared drains were the responsibility of the freeholder. The freeholder, a distant property company, took three days to respond. In that time, Elena found a local specialist: , based near the Hammersmith flyover. cctv drain survey hammersmith and fulham
Six weeks after moving in, the problems began. The engineer, a woman named Carla, arrived with
The freeholder tried to split the £4,500 repair cost between all four flats. Elena went back to the CCTV footage. It showed the collapse was directly beneath her section of pipe, but the law (the Water Industry Act 1991) states shared drains serving multiple properties are the freeholder’s responsibility. She sent the relevant clip to a solicitor. The freeholder backed down. No guessing